Our client is a global supply chain specialist in the Automotive, Consumer, Industrials and Retail sectors. It has presences across 60 countries with deep involvement in functions such as freight and transportation management, customs brokerage, warehousing, distribution and supply chain consulting. In addition, they offer customized technology solutions and applications that help customers analyze and optimize their supply chains.
My client is seeking an experienced Application Analyst to oversee coherent IT delivery teams (Application and Infrastructure) and join them in this exciting journey!
This position will be responsible to implementation and support IT initiatives with the mandate objective to meet strategic and operational business needs.
The ideal candidate should be able to communicate with both internal and external teams spanning across multiple geographical locations. The candidate must possess a “can-do”, high-energy spirit with ability to provide innovative solutions and to challenges that may arise from issues / problems in the enterprise wide applications and systems.
The candidate should be able to bring along a broad spectrum of good project / technical management practices as well as comprehension in Supply Chain Management business domain. He/she shall assist managers on Service Level Agreement (SLA) & Service Management on Application Management Services (AMS) outsourced vendors.
As part of the technology service team, he/she shall contribute positively in technology solutioning, act as subject matter expert for application enhancement and large-scale projects, shall manage Change Request, Service Request delivery timeline and resource, evocate effective communication among IT divisions and business team.
Scope of work
Assist in monitoring, scheduling, application health assessments, incident management and proactive maintenance of one or more production applications or products
Generate reports, statistics and information listings for troubleshooting and perform impact analysis
Identify, document and design business processes for automation
Setup, perform testing and monitoring automated workflows to ensure that business processes function at optimum efficiency without risk of error and to resolve any potential issues for smooth business operations
Participate in 7x24 emergency call rotation as necessary
Participate in deployments as required
Maintain application documentation up to date on a regular basis
Provide application training to Operations
Perform application testing and communicate to impacted stakeholders and Operations due to DR, upgrades, releases and enhancements
Communicate with Operations and Commercials proactively to understand improvement / innovation opportunities, build strong partnerships in support of business / IT strategic plan and roadmap development, and to ensure alignment of initiatives with organization objectives
Apply appropriate methods and adopt flexible interpersonal styles to build collaborative relationships across multiple cross-functional and geographically dispersed business and IT support teams
Demonstrate the experience in working with all aspects of Maintenance and SDLC
Produce and review SDLC documents such as technical solution, design specification, test case, and test plan, etc
Able to elicit, analyze and document business requirements in order to identify alternative solutions to a business need
Manage outsourced and contract service providers effectively in application support / enhancement / development delivery
Able to perform code review in specific application and system technology
Support and conduct SIT and UAT with other IT SME and end-users
Assist in preparation for deployment of changes in system to production
Define, automate build and deploy web applications using WAS and maintain source code with version control tools, i.e. GitLab, Jenkins
Perform regular application and data housekeeping with AMS assistances
Manage service provider quality and performance to ensure that services are delivered according to the specified service levels and requirements
Manage relationships with service providers to ensure that outsourcing contracts are successfully executed
Assist in preparing, conducting and evaluating Request for Quotations, Request for Proposals, propose recommendation and produce assessment report
Act as L3 production support in problem resolution and implementation
Review service provider timesheet, submit accruals, settle vendor invoices according to financial accounting calendar
Degree in Computer Science or related disciplines
Minimum 4 of IT experience with relevant SDLC / development or system analysis experience
Minimum 4 years of experience in managing and tracking of work deliveries by outsourced vendors according to contract terms and SLA
Understanding of implications from design and implementation choices toward building secure, scalable, durable, flexible, accessible solutions
Understanding of application architecture, infrastructure and security concepts and technical implementation
Able to translate business requirements into functional specifications
Experience in working with IT team, business teams, customer team and IT solution providers to successfully deliver application enhancement according to business request and maintenance
Understand Architecture requirements and ensure effective Design, Development, Validation and Support activities
Good understanding of content services technologies and Logistics / Supply Chain domain
Has system support, maintenance and troubleshooting experience
Has application development and implementation experience in related technologies such as Spring Boot, Angular m J2EE, Java Script, C#, WebService, REST API, DB2, SQL, Tomcat
to pick up new technologies and trends, become relevant for business and system platforms, i.e. REST/SOAP/XML Services, mobile apps, and incorporating cloud components
Understand Architecture Requirements and ensure effective Design, Development, Validation and Support activities good understanding of the technology and domain
Able to understand database schema and know how to write optimized SQL statements
Good communication, writing and documentation skills
Fluent in English
Has vendor / team management experience
Able to track technical deliverables progress by service providers
Able to work with co-workers in multiple time-zones when required
Able to multi-task, work independently with minimum supervision
*Kindly note that only shortlisted candidates will be notified.
Dylan Choo, EA Personnel Registration: R2094227
Cornerstone Global Partners Pte Ltd, Company EA Registration: 19C9859