Application Analyst

Roles & Responsibilities:

• Assist in monitoring, scheduling, application health assessments, incident management and proactive maintenance of one or more production applications or products
• Generate reports, statistics and information listings for troubleshooting and perform impact analysis
• Identify, document and design business processes for automation
• Setup, perform testing and monitoring automated workflows to ensure that business processes function at optimum efficiency without risk of error and to resolve any potential issues for smooth business operations
• Participate in 7x24 emergency call rotation as necessary
• Participate in deployments as required
• Maintain application documentation up to date on a regular basis
• Provide application training to Operations
• Perform application testing and communicate to impacted stakeholders and Operations due to DR, upgrades, releases and enhancements
• Communicate with Operations and Commercials proactively to understand improvement / innovation opportunities, build strong partnerships in support of business / IT strategic plan and roadmap development, and to ensure alignment of initiatives with organization objectives
• Apply appropriate methods and adopt flexible interpersonal styles to build collaborative relationships across multiple cross-functional and geographically dispersed business and IT support teams
• Demonstrate the experience in working with all aspects of Maintenance and SDLC
• Produce and review SDLC documents such as technical solution, design specification, test case, and test plan, etc
• Able to elicit, analyze and document business requirements in order to identify alternative solutions to a business need
• Manage outsourced and contract service providers effectively in application support / enhancement / development delivery
• Able to perform code review in specific application and system technology
• Support and conduct SIT and UAT with other IT SME and end-users
• Assist in preparation for deployment of changes in system to production
• Define, automate build and deploy web applications using WAS and maintain source code with version control tools, i.e. GitLab, Jenkins
• Perform regular application and data housekeeping with AMS assistances
• Manage service provider quality and performance to ensure that services are delivered according to the specified service levels and requirements
• Manage relationships with service providers to ensure that outsourcing contracts are successfully executed
• Assist in preparing, conducting and evaluating Request for Quotations, Request for Proposals, propose recommendation and produce assessment report
• Act as L3 production support in problem resolution and implementation
• Review service provider timesheet, submit accruals, settle vendor invoices according to financial accounting calendar

Qualification:

Degree in Computer Science or related disciplines

Requirements:

• Minimum 4 of IT experience with relevant SDLC / development or system analysis experience
• Minimum 4 years of experience in managing and tracking of work deliveries by outsourced vendors according to contract terms and SLA
• Understanding of implications from design and implementation choices toward building secure, scalable, durable, flexible, accessible solutions
• Understanding of application architecture, infrastructure and security concepts and technical implementation
• Able to translate business requirements into functional specifications
• Experience in working with IT team, business teams, customer team and IT solution providers to successfully deliver application enhancement according to business request and maintenance
• Understand Architecture requirements and ensure effective Design, Development, Validation and Support activities
• Good understanding of content services technologies and Logistics / Supply Chain domain
• Has system support, maintenance and troubleshooting experience
• Has application development and implementation experience in related technologies such as Spring Boot, Angular m J2EE, Java Script, C#, WebService, REST API, DB2, SQL, Tomcat

Aptitude to pick up new technologies and trends, become relevant for business and system platforms, i.e. REST/SOAP/XML Services, mobile apps, and incorporating cloud components

• Understand Architecture Requirements and ensure effective Design, Development, Validation and Support activities good understanding of the technology and domain
• Able to understand database schema and know how to write optimized SQL statements
• Good communication, writing and documentation skills
• Fluent in English
• Has vendor / team management experience
• Able to track technical deliverables progress by service providers
• Able to work with co-workers in multiple time-zones when required
• Able to multi-task, work independently with minimum supervision