Job description
Our client is a leading semiconductor manufacturing MNC with headquartered in Europe. They are currently seeking for high caliber talents to be part of their dynamic team as a Customer Project Manager.
Key Responsibilities:
- Handle customers for all non-commercial aspect of projects.
- Pre and Post Sales technical support and product update to customers.
- Machine and demo specifications, review, and agreement with customers.
- Discuss and define Customized Machine Features (CMF) for new machine projects as well as upgrades / retrofits.
- Customer issue tracking and timely closure.
- Responsible for timely machine acceptance.
- Lead in customer projects / evaluation / demo arrangement and successful completion with report submission.
- Gather buyoff, benchmark, beta test or evaluation of new products.
- Participation in customer engineering meeting, follow up on actions.
- Support Hybrid CIP and Process Lab development projects.
Key Requirements:
- Degree/Master in Mechanical/ Electrical/ Electronic or Mechatronic Engineering.
- Min 8 years’ experience within a technical environment in Semiconductor field.
- At least 3 years and above in the product support and in handling customers.
- Hands-on experience in Semiconductor Frontend or Backend Process and Equipment.
- Knowledge of processes with high number of interfaced factors of influence.
- Excellent communication skills to transfer messages from and towards the customers.
- Understanding for precision mechanics and for complex systems.
- Understanding of factory automation and software feature needs.
- Project planning and project report generation skill set.
- Good knowledge in AutoCAD, Matlab, SAP, MS Office 365.
Other Criteria:
- Readiness for international traveling (>20%).
- Independent, flexible, open minded and high readiness with inner drive.
- Robust team player.
- Can do and hands-on attitude.
- Good communication skills.
