Customer Service Executive

Posted 15 September 2023
Salary 50K
Job type Permanent
DisciplineSupply Chain & Procurement
ContactBennett Chow

Job description


  • Fully utilize in-house system to perform cost in and cost approval for air freight shipments
  • Provide delivery details to customers
  • Co-ordinate with internal/external stakeholders on shipment readiness and delivery schedules
  • Ensure all documents (invoices, report, permit, Airway bill) are prepared on time
  • Ensure on time cost approval as well as GST billing and collection
  • Handle all customers' enquiries timely and effectively
  • Document filing
  • Other assignment as and when assign by the management


  • Possess Diploma in Logistics/Supply Chain Management or equivalent
  • Preferably with at least 1 year of experience in Freight Forwarding with the understanding of incoterms will be an advantage
  • Proficient with Microsoft Excel
  • A team player with good interpersonal and communication skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Exceptional customer service and follow up skills