Desktop Support Engineer

Posted 30 August 2022
Salary 52-96K
Job type Permanent
DisciplineTechnology
Reference40375
ContactJK Lee

Job description

Our client is one of the world’s leading internet & online services companies. Popular among PC & mobile community especially in the gaming & e-commerce space. Strong core business and listed on Nasdaq & HKEX.

With expansion plans and the intention to capture the Southeast Asia market; the regional office in Singapore is set for rapid growth. Expecting to multiply the headcounts by 2023

They are looking for an experienced desktop/ laptop/ end-user support engineer; to cater to the increasing support needs in Singapore.

Responsibilities

  • Provide desktop & laptop support, including but not limited to Software/Hardware issues and reinstallation of OS. Also, participate in the information security operation.
  • Set up and maintenance of the network and weak current system in the office, including switch and firewall configuration and tuning.
  • Assist each department in IT matters for onboarding/off-boarding staff, including computer preparation for new employees and computer recycling after employees leave.
  • Assist each studio with computer hardware upgrades or replacements.
  • Maintenance of printer and conference equipment, providing conference support as requested.
  • Communicate with all departments regularly, understand and collect their actual IT requirement.
  • Daily IT assets management and annual stock taking.
  • IT devices operation and maintenance, including but not limited to NAS, firewall, switch, router, AP configuration and tuning.
  • Record daily IT issue, technical document writing and sharing with team members.

 Requirements

  • Degree in Computer science or other related majors
  • Minimum 2 years of working experience in IT or Internet industries
  • Expert in computer hardware installation, troubleshooting and maintenance.
  • Expert in Windows command, and strong troubleshooting skills in Windows OS.
  • Good customer service, responsibility, and execution.
  • Takes initiative and teamwork.
  • Familiar with Linux scripting or Windows PowerShell, and use scripting to achieve some automation in daily support
  • Able to communicate with the local team in Singapore and China team effectively
  • Experience in setting up and maintenance of computer network projects would be an advantage