Job description
Responsibilities
· Planning of corrective and preventive action visits for local customers
· Provide technical support to local customers as needed to ensure customer needs are met
· Adhere to procedures and processes to ensure department’s KPI are met
· Report issues and customer feedbacks to his supervisor or regional support team on a monthly basis
· Review and maintain spare parts in own c-location needed to support local operations.
· Guide and mentor new local engineers
· Provide 24hrs standby for local customers on a weekly rotational basis
Requirements
· Degree or Diploma in Biomedical / Mechatronics / Electronics Engineering or equivalent
· At least 3 years of relevant experience in IVD market or in technical support / field service experience handling biomedical equipment, medical devices or related medical products
· Must be PC literate and able to provide technical support for IT products
· Resourceful with good communication and interpersonal skills including presentation to diverse audiences
· Excellent analytical and trouble shooting skills
For more information, please email to kathleen.zhu@cornerstoneglobalpartners.com
