Field Service Engineer

Posted 18 October 2022
Salary 50-60K
Job type Permanent
DisciplineSupply Chain & Procurement
ContactKathleen Zhu

Job description



· Planning of corrective and preventive action visits for local customers

· Provide technical support to local customers as needed to ensure customer needs are met

· Adhere to procedures and processes to ensure department’s KPI are met

· Report issues and customer feedbacks to his supervisor or regional support team on a monthly basis

· Review and maintain spare parts in own c-location needed to support local operations.

· Guide and mentor new local engineers

· Provide 24hrs standby for local customers on a weekly rotational basis




· Degree or Diploma in Biomedical / Mechatronics / Electronics Engineering or equivalent

· At least 3 years of relevant experience in IVD market or in technical support / field service experience handling biomedical equipment, medical devices or related medical products

· Must be PC literate and able to provide technical support for IT products

· Resourceful with good communication and interpersonal skills including presentation to diverse audiences

· Excellent analytical and trouble shooting skills


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