Product Operations Lead

Posted 01 August 2023
Salary 120-200K
Job type Permanent
ContactJK Lee

Job description

Are you passionate about bridging the gap between business stakeholders, agile product teams, and technology solutions? Do you have a knack for optimizing business processes and driving customer satisfaction?

Our client is a dynamic and innovative global leading fashion design company, driving digital transformation and delivering cutting-edge products to our internal & external customers. As the Product Operation Lead, you will play a pivotal role in defining enterprise business requirements, streamlining operations, and ensuring successful product delivery.


  1. Lead and set up key policies and operation guidelines for the digital products operation team.
  2. Train and mentor team members to enhance business adoption and derive maximum value from our in-house solutions.
  3. Discover and evaluate enterprise business requirements and translate them into high-level solution design documents.
  4. Detail the requirements based on stakeholders' needs, creating clear and comprehensive business requirement documents.
  5. Collaborate closely with the product owner to maintain the product backlog and ensure deliverables meet business needs.
  6. Facilitate business adaption through effective training and tool implementation.
  7. Act as a valuable ally to the business, fostering collaboration between the product team and stakeholders.
  8. Coach the Agile team, sharing valuable enterprise business domain knowledge, and refining the product backlog.
  9. Champion innovation with a customer-centric approach, putting users at the heart of all changes.


  1. Degree in Computer Science, Business, or related fields
  2. More than 7 years of people leadership experience.
  3. Minimum 7 years of experience as a product analyst or business analyst, with at least 5 years in Product Management, channel management, Marketing, or Program Management with B2B exposure.
  4. Proven experience with digital systems, such as Oracle EBS OM, INV, WMS modules, CRM, and Mobile Applications.
  5. Solid foundation in data management, integration of data flows, and system process workflows.
  6. Agile environment experience, collaborating with external software vendors.
  7. Preferred experience in product creation/merchandising or wholesale industry.
  8. Proven success in defining and launching products, with expertise in user stories, personas, use cases, customer journey mapping, and conceptual modelling.
  9. Excellent written and verbal communication skills.
  10. Proficiency in modern data analyzing tools and skills.
  11. Strong teamwork and cross-functional influencing abilities with experience in managing stakeholders across regions and time zones with diverse teams
  12. Experienced BSA manager/lead with Oracle EBS planning and execution background, capable of converting business requirements into PRDs and showcasing the finished product to stakeholders.
  13. Well-organized self-starter, adept at professional communication across all levels, with a keen understanding of international business processes.
  14. Proficient in data analyzing technologies, adaptable to a dynamic environment.