Job description
- Perform follow-ups to ensure problems have been resolved.
- Communicate problems and issues through weekly update in meeting
- Provide suggestion and solution to user
- Work with technology/ support or PMO in resolving issues
- Proactive management of production support by responding to email and chat queries
- Understand and record issues for tracking or investigation purpose based on current system and new enhancements/features.
- Automation process for issue recording and sharing.
- Perform post-resolution follow-ups to ensure problems have been adequately resolved
- Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
- Continuous suggestion for improvement of the system, job automation, performance tuning.
- Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system usage
