Production Support, Banking (12 Months Contract)

Posted 25 February 2023
Salary 5-8K
Job type Permanent
DisciplineFinancial Services
ContactBelle Wint

Job description

  • Perform follow-ups to ensure problems have been resolved.
  • Communicate problems and issues through weekly update in meeting
  • Provide suggestion and solution to user
  • Work with technology/ support or PMO in resolving issues
  • Proactive management of production support by responding to email and chat queries
  • Understand and record issues for tracking or investigation purpose based on current system and new enhancements/features.
  • Automation process for issue recording and sharing.
  • Perform post-resolution follow-ups to ensure problems have been adequately resolved
  • Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
  • Continuous suggestion for improvement of the system, job automation, performance tuning.
  • Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system usage