Program Manager

Posted 12 December 2022
Salary 100-120K
Job type Permanent
DisciplineSupply Chain & Procurement
Reference43344
ContactKathleen Zhu

Job description

Responsibilities

  • Coordinate and work as the primary contact for main customer accounts  
  • Maintains day-to-day interaction with customers to ensure operational execution of customer requirements, especially towards sea freight or customer order management/customer projects
  • Carry out successful customer onboarding and implement the engagement processes with respective stakeholders
  • Champion and represent the customer’s business requirements in the organization.
  • Improve the service to the customer and profitability to the organization.
  • Act as liaison between the customer and the various business divisions
  • Further develop the business relationship between customer and company and re-align all business strategies between all parties

Requirements

  • Serve the customer through issue resolution, process improvement, resolution of process and service failures, rectification of invoicing accuracies, improving reporting accuracy, and improve overall client responsiveness.
  • Maintain SLA compliance and carry out timely KPI metrics reporting
  • Work closely with the external and internal stakeholders across APAC region
  • Kick off new customer implementation with respective stakeholders.
  • Handle customer issues that go beyond day-to-day operations or those that are escalated for resolution
  • Have Degree as minimum education

 

For more information, please email to kathleen.zhu@cornerstoneglobalpartners.com