Program Manager

Responsibilities

Coordinate and work as the primary contact for main customer accounts
Maintains day-to-day interaction with customers to ensure operational execution of customer requirements, especially towards sea freight or customer order management/customer projects
Carry out successful customer onboarding and implement the engagement processes with respective stakeholders
Champion and represent the customer’s business requirements in the organization.
Improve the service to the customer and profitability to the organization.
Act as liaison between the customer and the various business divisions
Further develop the business relationship between customer and company and re-align all business strategies between all parties

Requirements

Serve the customer through issue resolution, process improvement, resolution of process and service failures, rectification of invoicing accuracies, improving reporting accuracy, and improve overall client responsiveness.
Maintain SLA compliance and carry out timely KPI metrics reporting
Work closely with the external and internal stakeholders across APAC region
Kick off new customer implementation with respective stakeholders.
Handle customer issues that go beyond day-to-day operations or those that are escalated for resolution
Have Degree as minimum education