Partner Service Manager, SEA&I

Posted 25 August 2022
Salary 120-148K
Job type Permanent
DisciplineSales, Marketing & Digital
Reference39706
ContactJarrold Lin

Job description

Our client is a global Fortune 500 B2C Retail & Lifestyle MNC, a leader in its industry and they are looking for a Regional eCommerce Customer Experience Manager to ideate innovative overaching strategies to maximise and streamline the customer journey / experience across all touchpoints (offline and online), but with a keen focus on digital / eCommerce channels. 
 
Responsibilities:
  • Collaborate with multiple internal (regional / cross-functional) and external (omnichannel partners) stakeholders to optimise and streamline the customer journey across all platforms and channels the brand is currently active in.
  • Create and drive the brand's overarching omnichannel strategy, working with in-market teams on localisation
  • Leverage a strong understanding of the regional consumer and competitor landscape to identify new online, offline, and O2O opportunities and work together with regional and global teams to drive execution
  • Identify key players and external stakeholders that could potentially uplift the business and establish strong relationships with them
Requirements:
  • At least 6 years of experience within the eCommerce / digital space
  • Strong proven eCommerce commercial project management / category management expertise across the SEA / APAC region
  • Understanding of the regional eCommerce landscape - consumers and competitors
Send your CV to jarrold.lin@cornerstoneglobalpartners.com if keen to discuss the role above.