Senior Product Specialist (Die Lid Attach/ Semicon MNC)

Our client is a leading semiconductor equipment manufacturing MNC with headquartered in Europe.

Job responsibilities:

• Scout and report new product ideas and innovation with the goal to enhance the product and service portfolio.
• Provide support for DLA model introduction (launching, demo, Semi shows)
• Conduct feasibility studies and sample bonding.
• Taking up and clarifying technical inquiries from the customers. Coordinates and provides technical solutions / problems solving on customer issues in collaboration with Tech Support Engineers in Asia.
• Engage in R&D projects during product definition / requirement engineering, In-house and customer testing.
• Collaborate with R&D and Product Quality in defining new features and CIP requirements, both software and hardware
• Participate in the development of new or the extension of existing hardware and software modules according to current or future customer requirements (analysis, modelling, calculation, measurement, qualification)
• Carry out internal acceptance test of new features and CIP developed by R&D
• Build-up strong technical know-how on product/ problem solving via structured knowledge transfer between the Product Line, the R&D team and the different regional support centers.
• Define SW requirements (JIRA) for new modules and features (Requirement Engineering)
• First contact for Key Account Manager (sometimes directly by customers) on CIP & sustaining clarification of current products and other technical enquiries
• Support Sales and Key Account Manager during Pre-Sales activities
• Establish good customer relationship on technical level with all key accounts assigned.
• Investigate issues at customer site and supports Engineering team (Software & Hardware)
• Support Key Account Manager and Product Quality Engineer by participating in meetings with customers; explaining the technical sides of root causes, issues and solutions.
• Plan and execute of trainings towards customers and FSE.
• Support documentation and manual writing activities.

Requirements:

• Min. Diploma or degree in Mechanical, Electrical or Mechatronic Engineering.
• Min. 5 years of experience in a complex technical environment with at least 3 years in Product Support environment with customer engagement.
• Experience within semiconductor equipment backend industry is a must.
• Good communication skills in both spoken & written.
• Strong analytical skills, high level of assertiveness and high degree of flexibility.
• Good behavior in customer relations
• Willing to travel to overseas for business purpose (est. 30% - 40%)