Service Engineer (CCTV/ Security Solutions/ MNC)

Posted 10 September 2023
Salary 30-50K
Job type Permanent
DisciplineIndustrial & Engineering
ContactJune Tan

Job description

Our client is a leading global systems integrator in security solutions.


About the role:

This position provides comprehensive services for security systems, ensuring client satisfaction. This includes troubleshooting, proficiency in company products and technology, and continuous improvement.


Main Responsibilities:

  • Collaborate with the Customer Service Representative to timely resolve client's security system issues.
  • Deliver comprehensive support and maintenance services, encompassing routine preventative maintenance, troubleshooting, system upgrades, expansions, alterations, and systems training.
  • Create detailed system diagrams using AutoCAD software.
  • Build strong partnerships with clients while continuously striving to enhance customer satisfaction.
  • Maintain the support & maintenance contract renewal.
  • Ensure the excellence of services by strictly adhering to company standards and policies, service requests within the designated region.
  • Perform regular preventive maintenance tasks and effectively address daily troubleshooting requirements.
  • Thoroughly follow up on all open technical issues until the problems are fully resolved.
  • Assume ownership of all service-related issues once the External Hand Over is completed by the Project team.



  • Min. Diploma in Electronic, Computer, Automatization or Mechanical Engineering.
  • Experience in security system field with knowledge of Access Control, CCTV and Alarm System will be considered as a plus.
  • Basic IT knowledge in hardware, network and database
  • Ability to work under pressure.
  • Strong analytical skill and problem-solving ability
  • Strong self-learning ability, work independently.
  • Customer-orientation
  • Excellent communication and interpersonal skill
Interested applicants, please send your updated resume to or click “Apply Now”.