Job description
Responsibilities:
- Has a complete vision of the engine maintenance operations flow and takes all decisions and actions necessary to fulfill the commitment to the customers and to the shop’s production planning.
- Reports on the maintenance operations evolutions to the internal and external stakeholders.
- In the event investigations or sick bays are required, he/she ensures that the decisions taken are in line with the commitments made in terms of TAT and cost.
- Ensure initial workscope and extension are compliant with the process and program’s guidelines.
- Act as the industrial operations representative within the Customer Team.
- Organize Customer visits in shop.
- Validate industrial gates are passed
- Track invoicing delays and quality standard compliance in line with contract obligations.
- Drive Risk analysis and associated mitigation plan for wing-to-wing maintenance operations.
- Drive the engine maintenance costs and therefore contribute to the contract profitability optimization.
- Follow up commercial disputes and ensure resolution with customers.
- Works on best practices to allow quick and smooth hand-offs among several stakeholders.
Requirements:
- Bachelor’s Degree
- More than 3 years of experience in customer service
- Some knowledge of aircraft engines
- Aerospace experience will be an added advantage
