Shop Visit Coordinator 2

Posted 25 March 2023
Salary 60-72K
Job type Permanent
DisciplineAerospace & Defense
ContactBennett Chow

Job description

  • Has a complete vision of the engine maintenance operations flow and takes all decisions and actions necessary to fulfill the commitment to the customers and to the shop’s production planning.
  • Reports on the maintenance operations evolutions to the internal and external stakeholders. 
  • In the event investigations or sick bays are required, he/she ensures that the decisions taken are in line with the commitments made in terms of TAT and cost.
  • Ensure initial workscope and extension are compliant with the process and program’s guidelines.
  • Act as the industrial operations representative within the Customer Team.
  • Organize Customer visits in shop.
  • Validate industrial gates are passed
  • Track invoicing delays and quality standard compliance in line with contract obligations.
  • Drive Risk analysis and associated mitigation plan for wing-to-wing maintenance operations.
  • Drive the engine maintenance costs and therefore contribute to the contract profitability optimization.
  • Follow up commercial disputes and ensure resolution with customers.
  • Works on best practices to allow quick and smooth hand-offs among several stakeholders.
  • Bachelor’s Degree
  • More than 3 years of experience in customer service
  • Some knowledge of aircraft engines
  • Aerospace experience will be an added advantage