VP, End User Services Manager, Infrastructure

Posted 12 September 2022
Salary 120-192K
Job type Permanent
DisciplineTechnology
Reference40610
ContactArwin Kaur

Job description

Our client is a leading top financial institution in East Asia country with a global presence. With close to 60 years of business experience in Singapore as their Asia Pacific headquarters, our client provides a thorough range of corporate/wholesale banking solutions across 9 different regions covering a variety of industry sectors.

Currently going through digitalization to better fit the macroenvironment. As part of the journey, they are looking for a End User Services Manager to achieve this vision.

 

Responsibilities

  • Involve in internal/external stakeholder communications on gathering requirements, designing, implementing, enhancing the end user services experience.
  • Identify and analyze end user existing challenges and recommend best practices to accommodate their businesses/services.
  • Take full responsibility on end-to-end EUC plan. Lead the EUS team
  • Manage the service status, escalation, and issues.

 

Requirements

  • Min Bachelor’s degree in IT or any relevant field with at least 5 years’ experience in team management.
  • Having experience of at least 10 years in IT Infrastructure end user services.
  • Banking experience will be an advantage for this role.
  • Having experience in digital transformation is ideal for this role of at least 2 years.
  • Good in SDLC and project management processes.
  • Possess other infrastructure domain like Windows, AD, SCCM, HCI, network would be good.
  • Good to have knowledge and experience of technology end user service vendors/products offered and of IT security, risk management and security control
  • Certifications of Project Management (PMP or PRINCE), technology Security or Risk is good to have.